At www.massiveselling.com, we strive for your complete satisfaction with your jewelry and apparel purchases. Please review our transparent return and refund policy below:
1. Eligibility for Returns
We accept returns on unworn, unwashed, and undamaged items within 7 days of delivery. To be eligible for a return, your item must be in its original packaging with all tags attached.
2. Initiation of Return
To initiate a return, please contact our customer service team to obtain a return authorization. Provide your order number and reason for return for efficient processing.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method for returns.
4. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly to your original method of payment.
5. Refund Timeframe
Please allow 7 business days for your refund to be reflected in your account, depending on your financial institution's processing times.
6. Exchanges
If you wish to exchange an item for a different size or color, please contact our customer service team to arrange for an exchange.
7. Non-Refundable Items
Certain items, such as personalized or custom-made jewelry, are non-refundable.
8.Dedicated Support
Should you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team. We are committed to providing exceptional service and ensuring your satisfaction with every purchase.
